Ted Kelly Say’s “Abandon Ship!”
As Ted Kelly slips away into the night, we are all left to wonder what’s next.
Edmund “Ted” Kelly, chief executive officer of Liberty Mutual Group since 1998, is retiring on June 28.
Rumors abound that the company is broke. All the recent cost cutting has resulted in decreased sales and decreased service resulting in a $24 million dollar loss last year. The lean six sigma approach to saving the ship made it sink even faster.
Liberty Mutual is a house of cards and the worst is yet to come.
The pension’s are being done away with and the pension fund is underfunded. The 401K match has been decreased and the massive layoffs and turnover that was supposed to result in payroll savings made the situation even worse.
Liberty will also be one of the first companies that attempts to do away with health insurance for their own employees when Health Care Reform starts in 2014. One of the other reasons why the company is getting significantly younger. Younger employees won’t care about insurance and will go out and buy it themselves.
Even the lawyers, who for years sent this site cease and desist letters, are no longer working for the company. They’ve been quiet for some time now.
I will miss Ted Kelly. He is the George Bush of the insurance industry. Clueless. Listening to all around him and never doing what is right. Good luck and please retire from the board soon too. You will not be missed.
xoxoxo Mr. Liberty
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As a former employee/survivor who quit recently I can attest to the fact that anyone in the top 20% salary or performance bracket is wearing a bullseye. The company is imploding and upper and mid-mgmt are scrambling to save their jobs. It’s become a really crazy, depressing place to work.
HR Actually told me I have no pension plan, even though I’m vested. They said they cashed me out and put into my 401K, which they did not. I am pursuing and will prevail but this is just another tactic used by LM to save money and cut costs.
They are actually fabricating incidents in performance reviews just to downgrade employees to encourage them to quit, as they did with me.
Management and leadership are non-existent and the troops don’t know what tune they are marching to from day to day. They continually move goalposts so you are unable to achieve any goals.
So glad to be out and stress free with a different insurance carrier!!
I just ran into an auto appraiser still employed at Liberty.He has been there 24 yrs.He has a blood disorder and has been hospitalized.After returning to work, he got a call from HR.He was made to drive 2 hours to a meeting where it was clear that they want him out.Why?He has had stellar appraisals for the last 10 years.The reason is THE GUY IS OVER 50 AND HE HAS HAD HEALTH ISSUES.Liberty is self insured and they don’t want his potential future health care costs.HR at Liberty is there for one reason according to my friend.That is,to make sure your firing is done “properly”.His colleague, another staff appraiser, is now on phase 1 of the the 3 step firing process.Another stellar and very capable employee.His shortcoming?HE IS AROUND 50.Employment discrimination.That is the Liberty motto.Take any federal government protection as in the EEOC to the garbage can.What politician have you heard say the words,”Age Discrimination”.Our elected officials are useless.
And you think this site is good for current employees? And telling people to cancel their policies? You’re only going to hurt those that you probably are trying to protect.
Remember when Ted Kelly told a Bloomberg interviewer that Liberty was investing heavily in “nat gas”.Since natural gas hit the lowest price level today since 2002,Liberty must have lost a bundle on this very speculative investment.Get ready Liberty customers.The premium increases must be just around the corner to make up for the losses in the investment portfolio.Ted is gone but never to be forgotten.
It’s a fact that Liberty Mutual will not allow an employee to reach their 30yr mark and will find any excuse to terminate them, it’s a fact! You all thought Ted was bad, David Long is 10x worth….or as known as “Hitler Youth”, I look for him next to cut the funding from the Liberty Mutual Research Center, Dissolve Pension Plan and further cut the 401k. Such bullshit. They have no employee loyalty anymore, and employees are NOT fooled!
Never liked when Ted Kelly took over the company. He changed way too much! My Dad was a VP and was always liked and his region always brought in the most money. BUT… Liberty worked him to death, almost, when he had a heart attack on the job. My family was able to talk him into retiring. 3 people,since he did his job, had heart attacks also (well, at least 2!). There have been many complaints since he left, about how the company was being run. It was like a Boot Camp!!! Not about caring about others. Sure, there were some contests and fun stuff but nothing for management. Aren’t managers/supervisors employees??? Where was the incentive for them? Liberty started going downhill once Ted Kelly came aboard and my region went downhill once my Dad retired. But I would rather have him alive then die trying to make Liberty more money, the wrong way.
Ted Kelly.Grew Liberty Mutual.Destroyed company moral.Destroyed ex-employee lives in many cases.
A former support person that started with the company right after high school was fired recently after 30 yrs.She has a weight issue and if health issues aren’t present currently,the future can’t look that healthy.Where will she get a job with benefits?One has to wonder that since Liberty is self insured, they don’t hone in on potential health cost liabilities for their employees.This practice, if not illegal,is certainly unethical.
On another note, forget the Equal Employment Opportunity Commission.They are useless.Protected classes?Over 40?Female?Disabilities?Minority? Forget about help from the Feds.The cost cutting Republicans should put the axe to this useless agency ASAP.
I could not agree more with you. I think I may know exactly who you are speaking of, actually, there are MANY others. Its the joke of the office in Westborough. If you have been there 5 plus years, you are on their radar…its obvious, apparent, and absolutely disgusting. They are especially letting those who have been with the company 25 plus years, a woman who was 1 year away from retiring…Yes, they booted her. Anything, they will find ANYTHING to call it ok and semi legal to fire you.
Right about now, they are going through the same as they do every year, the “lean” process, they are giving reps who are trying to do their jobs Final warnings for, merely just trying to get their work done. As a former TM, I had to leave. I just could not watch my group, my peers, be so upset, stressed out, frustrated, and overwhelmed and have more micro managing by Numbers be put on their plate. They knew it was not coming from me. Right when the new manager came into the office, the life at Liberty changed. You can feel the negativity in the office. These reps are overworked and WAY under paid. They do 1st, 3rd, rental, all in one job function. They get a minimum of 20 emails a day along with 10-15 voice mails a day and not to mention, their payment calls, their 1st calls, their close file/wrap up calls, now mind you, this is all to be done in a 7.5 hour day WITH OUT making out bound calls. The company is expecting them to stay logged into the phone and to make no out bound calls. What happened to Liberty Mutual taking part in the employees lives and listening to the people who are on the phones and know their job function. They would rather run the company by numbers, they are all robots and are only identified by numbers.
I think they should do a massive layoff on all of these managers that we have in this company, its needed, just as they thought it was needed to let 20 – 30 reps go in the past few years for only 1 reason, they have been with the company 3 plus years. Why are the hard workers, the ones who are overwhelmed with claims, the ones who hear the complaints from our customers first hand because they NEVER RECEIVE A CALL BACK…They should sit at our desk for 20 minutes, I can guarantee 100% that they could NOT HACK IT. I had a manager say ” I was a claim rep before ,I understand where you are coming from” Yes, you were but 20 YEARS AGO! You were not micro managed to the point where we are not ALLOWED to call the customers back. Im so sorry customers, all the company is worrying about is numbers which is why the reps can not call you back, they are afraid, afraid they will lose their jobs,like some of us have already. It is not the Claims adjusters, they are all trying to do their jobs and make the claim process easier for you but if they make any sort of call out, its grounds for termination, why you ask, because they have to be available at all times, sounds ok right, no, there are calls in que from the time the office opens until the time the office closes so, its impossible to make a call out while available. SOMETHING NEEDS TO CHANGE! GET OVER THOSE NUMBERS, RETHINK WHAT YOU THINK IS WORKING AND ASSESS WHAT IS NOT WORKING…WHAT IS NOT WORKING IS BASING ALL FIGURES AND PHONE CALLS ON NUMBERS! That is the claims reps jobs, to make out bound calls, settle claims, payment calls, 1st calls, wrap up calls….We have SOP that states this….so why are we under the gun when we make any call outs.
PS, WHAT HAPPENED TO THE EMPLOYEE OPINION SURVEYS! DOES ANYONE EVER READ THEM….I KNOW FOR SURE 90% OF THE COMPANY IS FRUSTRATED, THE OTHER 10% IS THE UPPER MANAGEMENT! SAD…